Overseas Shipments: we do ship overseas – please contact the office directly and we can give you the cost to send your order to your country email@example.com
If you need to return goods to us, please contact us by phone or email to obtain a Returns Authorisation within 7 days of receipt of your goods. The contact email is firstname.lastname@example.org and the phone number is 02 6676 1717.
Our returns policy conforms with the regulations of the Office of Fair Trading.. See their website for further information http://www.fairtrading.nsw.gov.au/
The product should be inspected thoroughly before use and we will gladly replace your purchase if the product supplied is faulty and has not been worn by a horse. Goods damaged in transit or due to faulty manufacture should be returned for our inspection. Please supply us with a photograph of the damaged item. Replacement goods cannot be sent until we have received the returned goods. We will refund any postage costs incurred in returning faulty goods.
Postage costs to return goods to us will be at your expense should you wish to return or exchange an item because you have changed your mind, or ordered the incorrect product and/or size. You will also be responsible for the cost of postage for the replacement product to be sent to you.
Should you need to try the rug to ensure correct size, please try the rug on your horse over the top of a clean rug or sheet.
Customer Service is very important to us at WILD Horse Australia and exchanges for different sizes will be considered, however any postage costs to return the items will be at your expense. You will also be responsible for the cost of postage for any replacement products should you wish to exchange products for a different size or design.
We are not responsible for the size chosen.
We will only accept returns for exchange when the goods are in unused condition, with all tags and labels attached and in it’s original packaging.
We do not accept goods returned on a COD basis – these will be returned to you.
We do not accept any responsibility for goods lost in return transit.
If there is a difference in price on exchange items, payment must be made before dispatch.
If an item is faulty before use we will happily replace it. Thoroughly check the product before putting on your horse to make sure it is in perfect condition. If there are any problems, please contact the office on 02 6676 1717 or email us at email@example.com with detailed photos of the fault in order for us to validate the return and arrange a replacement. We must be advised within 7 days of your concerns and for a return to be authorized.
The product must be returned in new condition (no horse hair), with all tags still attached and in the original packaging.