Overseas Shipments: we do ship overseas – please contact the office directly and we can give you the cost to send your order to your country [email protected]
If you need to return goods to us, please contact us by phone or email to obtain a Returns Authorisation within 7 days of receipt of your goods. The contact email is [email protected] and the phone number is 02 6676 1717.
Our returns policy conforms with the regulations of the Office of Fair Trading. See their website for further information http://www.fairtrading.nsw.gov.au/
The product should be inspected thoroughly before use and we will gladly replace your purchase if the product supplied is faulty and has not been worn by a horse. Goods damaged in transit or due to faulty manufacture should be returned for our inspection. Please supply us with a photograph of the damaged item. Replacement goods cannot be sent until we have received the returned goods. We will refund any postage costs incurred in returning faulty goods.
Postage costs to return goods to us will be at your expense should you wish to return or exchange an item because you have changed your mind, or ordered the incorrect product and/or size. You will also be responsible for the cost of postage for the replacement product to be sent to you.
Should you need to try the rug to ensure correct size, please try the rug on your horse over the top of a clean rug or sheet.
If you have purchased a product with a major fault, you have the right to ask for a replacement. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement. Further information is available at Consumer Rights – repair-replace-refund
Customer Service is very important to us at WILD Horse Australia and exchanges for different sizes will be considered, however any postage costs to return the items will be at your expense. You will also be responsible for the cost of postage for any replacement products should you wish to exchange products for a different size or design.
We are not responsible for the size chosen.
We will only accept returns for exchange when the goods are in unused condition, with all tags and labels attached and in it’s original packaging.
We do not accept goods returned on a COD basis – these will be returned to you.
We do not accept any responsibility for goods lost in return transit.
If there is a difference in price on exchange items, payment must be made before dispatch.
If an item is faulty before use we will happily replace it. Thoroughly check the product before putting on your horse to make sure it is in perfect condition. If there are any problems, please contact the office on 02 6676 1717 or email us at [email protected] with detailed photos of the fault in order for us to validate the return and arrange a replacement. We must be advised within 7 days of your concerns and for a return to be authorized.
The product must be returned in new condition (no horse hair), with all tags still attached and in the original packaging.
The WILD Horse Australia mobile message service (the “Service”) is operated by WILD Group Australia Pty Ltd (“WILD Horse Australia”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to WILD Horse Australia’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of WILD Horse Australia through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with WILD Horse Australia. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to WILDHorse or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other WILD Horse Australia mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to WILDHorse or email [email protected].
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
Mobile Terms of Service
WILD Horse Australia
Last updated: May 1, 2023