Free postage Australia wide for all orders over $100

Terms & Conditions

Terms and Conditions

 

 Pricing

  • All prices are shown in Australian Dollars including GST (where appropriate) and do not include any handling, postage or freight charges.
  • An order submitted by you in our Online Store in the manner described is an offer by you to purchase goods for the price (plus any Delivery Fee) as specified at the time you submit your order.

Payment

  • Payment in our Online store includes PayPal, Visa and Mastercard, Direct Deposit, Afterpay.

 Postage, Handling, Freight and Delivery

  • Delivery is by standard mail with Australia Post unless otherwise requested (other ●Delivery Methods will be at your expense).
    ●Postage and Handling  for orders under $100  within Australia will be quoted at Checkout.
    ●FREE Postage and Handling for orders over $100 within Australia

Overseas Shipments: we do ship overseas – please contact the office directly and we can give you the cost to send your order to your country info@wildhorseaustralia.com

Products & Availability

  • Some styles and colours may vary slightly from the ones shown in our Online Store.
    ● All items in our Online Shop have been included in good faith on the basis that the goods, as described will be available at the time of sale.
    ● WILD Horse Australia reserves the right to substitute any product that may not be available with one of equal quality and design in consultation with the purchaser.
    ● WILD Horse Australia may cancel an order if the products are not available or if there was an error in the price or product description on our website.
    ● You agree and acknowledge that:-
    (1) All pictures and images of goods displayed on the website are for illustration purposes only, and the sizes and dimensions of goods may differ in real life.
    (2) You have read any corresponding written description of the goods prior to submitting your order.
    ● Where we provide dimensions and measurements in the descriptions of goods and the fitting guide, it is your responsibility to ensure the actual size of each item is suitable for your purpose and prior to submitting your order.

 

 

Return for replacement or Exchange

If you need to return goods to us, please contact us by phone or email to obtain a Returns Authorisation within 7 days of receipt of your goods.  The contact email is admin@wildhorseaustralia.com  and the phone number is 02 6676 1717.
Our returns policy conforms with the regulations of the Office of Fair Trading..   See their website for further information    http://www.fairtrading.nsw.gov.au/
The product should be inspected thoroughly before use and we will gladly replace your purchase if the product supplied is faulty and has not been worn by a horse. Goods damaged in transit or due to faulty manufacture should be returned for our inspection.   Please supply us with a photograph of the damaged item.  Replacement goods cannot be sent until we have received the returned goods.  We will refund any postage costs incurred in returning faulty goods.
Postage costs to return goods to us will be at your expense should you wish to return or exchange an item because you have changed your mind, or ordered the incorrect product and/or size.  You will also be responsible for the cost of postage for the replacement product to be sent to you.
Should you need to try the rug to ensure correct size, please try the rug on your horse over the top of a clean rug or sheet.

 

Exchange

Customer Service is very important to us at WILD Horse Australia and exchanges for different sizes will be considered, however any postage costs to return the items will be at your expense.  You will also be responsible for the cost of postage for any replacement products should you wish to exchange products for a different size or design.
We will only accept returns for exchange when the goods are in unused condition, with all tags and labels attached and in  it’s original packaging.
We do not accept goods returned on a COD basis – these will be returned to you.
We do not accept any responsibility for goods lost in return transit.
If there is a difference in price on exchange items, payment must be made before dispatch.

Defective Items

If an item is faulty before use we will happily replace it. Thoroughly check the product before putting on your horse to make sure it is in perfect condition.  If there are any problems, please contact the office on 02 6676 1717 or email us at admin@wildhorseaustralia.com with detailed photos of the fault in order for us to validate the return and arrange a replacement.  We must be advised within 7 days of your concerns and for a return to be authorized.

The product must be returned in new condition (no horse hair), with all tags still attached and in the original packaging.